Appointments

Consultations are by appointment and these are made at 15 minute intervals. If you have a number of problems or a complex issue to discuss please let the receptionists know upon booking your appointment so they can allocate a longer time for you to speak with the doctor.

Pap smear visits are booked as a long appointment.

Booking online: If you have a number of problems or a complex issue, please book a long appointment. If you are unsure please contact the practice so we can advise. Emergencies will be dealt with promptly – please let reception know as soon as entering the surgery.

Accidents & Emergencies

Gasworks Medical Practice takes great care in looking after our patients. In case of an Emergency please phone reception first on 07 3852 4299 this will assist us in preparing for your arrival and provide advice as appropriate.

Urgent cases will be triaged promptly by our clinical nurse. In case of life-threatening emergency or serious injury, such as chest pain, severe bleeding, shortness of breath etc please call triple zero (000) directly.

Cancellations

Due to the increasing need for appointments, if you are unable to keep a scheduled appointment, it is important that you notify us as soon as possible by phoning reception on 07 3852 4299.

This will allow us to offer the appointment to other patients seeking medical assistance.

Failure to attend an appointment without notice (2 hours prior) will result in a non-attendance fee.

Interpreting services

Providing quality medical care requires accurate and concise communication between patient and doctor, we encourage non-English speaking patients to utilise the government funded translating and interpreting service. This assists in protecting the privacy of the patient while discussing issues of a personal nature.

A government funded interpreting service (AUSLAN) is also accessible for patients who are deaf and use Australian Sign Language. Please let our reception staff know at the time of booking, if one of these services are required.

Medical Certificates

An appointment with the doctor is required to obtain a medical certificate. A medical certificate is a legal document, as such cannot be backdated. Medical certificates will be supplied for medical conditions where the doctor deem time off is required.

Medical students

At Gasworks Medical Practice we believe in supporting the development of Medical students and contribute towards their training. It is very important to promote the future of health care in Australia and therefore we encourage medical students to join our surgery during their “rotation terms” of their study and observe our doctors at work.

We ask for your co-operation in relation to this but understand if you prefer not to have a student in the consultation room during your appointment.

Privacy policy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Only information necessary to manage your healthcare and associated tasks will be collected. Computers are protected with full security and backups. A copy of the Privacy Policy is available on request.

Referral

As referrals cannot be backdated, please ensure you have an up to date referral prior to your specialist appointment. A new referral to your specialist is generally required every 12 months and can be obtained through an appointment with one of our general practitioners. Failure to have a valid referral will result in you losing the Medicare rebate entitlement for the specialist appointment.

Repeat prescriptions

A consultation with one of our doctors is required to obtain a prescription. This ensures that a suitable medication is prescribed whilst also allowing the doctor to assess the ongoing needs and effectiveness of such medication. If you have seen your doctor within the last month, an appointment may not be required.

Results

According to our practice policy, results cannot be given out over the phone, but instead will be discussed at a follow-up consultation. Our reception staff are unable to access your results or medical information.

Phoning your doctor

Doctors at Gasworks Medical Practice may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.

Billing & payments

Gasworks Medical Practice is a private medical practice.

All fees are to be paid at time of consultation by either cash, EFTPOS or credit card (MasterCard or Visa). Failure to attend an appointment without notice (2 hours prior) will result in a non-attendance fee.

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